The Key Place has a great variety of houses and flats to rent in Edinburgh, Midlothian and East Lothian, West Lothian and Central Scotland, and the Scottish Borders.  Our aim is to find you a home, not just a flat or a house, in the right location, at the right price.

We offer a first class, efficient and affordable service, priding ourselves in understanding exactly what each tenant is looking for. We have a fast and efficient moving in process and our team will continue to look after you right through your tenancy.

Our service for tenants includes:

Practical approach – we help to match your needs and budget with available homes
Flexible, accompanied viewings
Taking up full references and deposit
Our friendly, approachable staff will take you through the legal paperwork and full check-in procedures including 24 hour emergency contact details
Carrying out regular inspections, whilst respecting your privacy, to ensure your home is well maintained
Dealing with repairs in a timely manner
Keeping in touch with you throughout your tenancy
At the end of your tenancy we undertake a full check-out to ensure everything is in order so we can refund your deposit

Contact us to discuss how we can help find the right home for you.

Phone us now on 0131 603 4570 or email us


Attention Tenants

Let us help you find not just a house, but a home.

From country houses, to city centre flats, get in touch to discuss our list of available properties.

Emergency Contact Details

Tenants, if you call someone out to deal with an emergency, and it is not deemed to be an emergency, you will be liable for costs incurred. Check if your landlord has a Homecare or similar package in place first because if they do and an unauthorised contractor is called out, the tenant will be liable for the cost.

If you do have an emergency and call out one of the contractors below, please also email or phone your local office to let us know what you have done.

Edinburgh & The Lothians:

Electrician: Between 23rd - 29th December 2017 call R3 Repairs on 03000 999247.  From 30th December 2017 to 2nd January 2018, call Greenbank Electrical Services on 07514264142 (Chris).  Normal emergency electrical cover - Jim Rodgers on 07791 301361.   

Plumber/ Gas: Jake Cullen, 07719 916865 (except Midlothian - see below)


Gas: Paul Crombie, Central Gas on 07774 181431 but NOT on Bank Holidays  (Christmas Day, Boxing Day, New Year's Day and 2nd January).  On Bank Holidays, please call Jake Cullen, 07719 916865  

Falkirk Office

Plumber: Call Falgas on 01324 612064 / 07702 795953 or Judd Sneddon on 07786 583413.  If Falgas or Judd Sneddon are not available, please then call R3 Repairs on 03000 999 247.

Gas: Please call Falgas on 01324 612064/07702 795953, Livgas on 01506 242424/07950 030718 or Cameron Gas 07887 950289; if none of them are available call, R3 Repairs on 03000 999 247.

Electrician: Call BH Electrical on 07845 013817.  If BH Electrical is not available, please call R3 Repairs on 03000 999 247

Bo'ness Office

Electrician: Barry Hunter, 07845 013817. If Barry is not available, please call R3 Repairs on 03000 999 247

Plumber/gas: Judd Snedden, 07786 583413.  If Judd is not available, please then call R3 Repairs on 03000 999 247.

Gas engineer / plumber: Scott Cameron, 07887950289 or if Scott is not available, R3 Repairs on 03000 999 247.

Borders Office:

Gas / heating:  If your emergency is between 21st and 28th December call Lowland Gas - Colin on 07899 953539.  If your emergency is between 28th December and 4th January please call Nick on 07956 514220.  Normal emergency cover - Lowlands Gas, 01750 723054.

Electrician: Powertec, Graham 07880 725526.  If Graham is not available, please call R3 Repairs on 03000 999 247.  

Plumber: John Scott the Plumbers, Stephen 07890 074884.  

All Areas:

Gas: National Grid (Transco), 0800 111 999

Scottish Water Emergency Helpline:0845 600 8855

Scottish Power & Scottish Hydro-Electricity: 0845 272 7999

Crime Stoppers: 0800 555 111

Let us know as soon as you have a problem.  We are here to help.

Tenants Enquiries

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