Tenants

 

The Key Place has a great variety of houses and flats to rent in Edinburgh, Midlothian and East Lothian, West Lothian and Central Scotland, and the Scottish Borders.  Our aim is to find you a home, not just a flat or a house, in the right location, at the right price.

We offer a first class, efficient and affordable service, priding ourselves in understanding exactly what each tenant is looking for. We have a fast and efficient moving in process and our team will continue to look after you right through your tenancy.

Our service for tenants includes:

Practical approach – we help to match your needs and budget with available homes
Flexible, accompanied viewings
Taking up full references and deposit
Our friendly, approachable staff will take you through the legal paperwork and full check-in procedures including 24 hour emergency contact details
Carrying out regular inspections, whilst respecting your privacy, to ensure your home is well maintained
Dealing with repairs in a timely manner
Keeping in touch with you throughout your tenancy
At the end of your tenancy we undertake a full check-out to ensure everything is in order so we can refund your deposit

Contact us to discuss how we can help find the right home for you.

Phone us now on 0131 603 4570 or email us

 

Emergency Contact Details

Tenants in Central Scotland - from 11th November 2019, the management of properties in Central Scotland has transferred to Northwood Central in Falkirk.  In an emergency, please contact Northwood Central on 01324 671477.  Tenants in Central Scotland, please DO NOT contact any of the contractors on this page or you will have to pay for the call out. 

Tenants in Edinburgh, Midlothian, East Lothian and Scottish Borders - if you call out someone for an emergency, and it is not deemed to be an emergency, you will have to pay for the contractor.  Check with the office first if it is an emergency.  Also, check if your landlord has a Homecare or similar package in place because if they do and an unauthorised contractor is called out, you will have to pay for the call out.  If you have a genuine emergency and call out one of the contractors below, please also email lettings@thekeyplace.co.uk or phone 01968 674601 to let us know what you have done.

Christmas and New Year Out of Hours Contacts (24th December to 3rd January) - EDINBURGH, MIDLOTHIAN, EAST LOTHIAN AND SCOTTISH BORDERS ONLY

Plumber:  R3 Repairs on 03000 999247 

Gas Engineer:  R3 Repairs on 03000 999247 

Electrician: R3 Repairs on 03000 999247 

Gas: National Grid (Transco), 0800 111 999

Scottish Water Emergency Helpline:0845 600 8855

Scottish Power & Scottish Hydro-Electricity: 0845 272 7999

Crime Stoppers: 0800 555 111

 

Let us know as soon as you have a problem.  We are here to help.

Tenants Enquiries


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